01Start free before you pay
Every academy can run one batch of up to 30 players free, with no time limit. We encourage you to use it fully before moving to a paid plan, so you only pay once you know the platform fits.
02Monthly plans
Monthly plans can be cancelled at any time and stop at the end of the current billing month. We do not refund part months, but you keep full access until the month ends.
03Yearly plans
If you cancel a yearly plan within 30 days of the first payment, we refund the full amount.
After 30 days, we refund the unused full months, less the two free months included in yearly pricing. Access continues until the refund is processed.
04Changes in player numbers
Billing follows active players each month. If your academy has fewer active players than you paid for in advance, the difference is credited to your next invoice. Credits can be refunded if you close your account.
05Billing mistakes
If you were charged twice or charged the wrong amount, contact us and we will refund the extra amount in full once we confirm it.
06Fees paid by families
Training fees, kit and camp charges paid by families through Fee Collect go to the academy. Refunds of those payments are decided by the academy under its own rules. Academies can record full or part refunds in Fee Collect, and families receive an updated statement.
07How refunds are paid
Refunds go back to the original payment method. They usually reach your account within 5 to 10 working days of approval, depending on your bank or card provider.